Support Engineer
Help Elevated customers and our community solve real technical problems quickly, clearly and securely.
SudoSecurity runs a security and developer community: the blog, Forums and Learn, the free security tools, Hardline (our open-source Rust server hardening CLI) and Elevated hardened hosting. Everything we ship is held to three rules: security-minded, performance-driven and modern in design.
What you'll do
- Answer customer tickets about VPS and game servers, billing and accounts.
- Debug real problems: networking, performance, mods and configuration.
- Turn repeated questions into clear docs in the Elevated knowledge base.
- Spot and escalate security issues, and never trade safety for speed.
What we're looking for
- Solid Linux and hosting troubleshooting skills.
- Clear, friendly written communication, especially when the news is bad.
- Patience, ownership and a habit of following a problem to its root cause.
- Bonus: Minecraft or other game-server administration, or customer-facing support experience.
Sound like you?
Send a short note and links to your work. We read every application.
Apply for Support Engineer